Description
Industry: LogisticsEducation background: A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a property with clear track record. Excellent computer system skills. Work experience: At least 15 to 20 years experience in the hospitality, property and entertainment industry, with significant luxury and international experience, ideally including experience in sub Saharan African countries. And 5 to 10 years of experience as a General Manager or Asst. General Manager. Must be young, dynamic and energetic with 38-50 years of age. Experienced as a Food and Beverage manager for large resort and has done property opening.Roles and Responsibilities• Oversee the operations functions of the property, as per the organizational chart.• Hold regular briefings and meetings with all head of departments.• Ensure full compliance to hospitality and retail property operating controls, SOP’s,policies, internal rules and regulation procedures and service standards.• Lead all key property issues including capital projects, customer service, releasing and leasing or even refurbishment.• Implementation of IT systems or standard operating softwares to ensure correctaccountability of the collection of revenues and reporting of profitability or that canintegrate with real time points of sales (POS).• Handling complaints, and oversee the service recovery procedures in an innovativemanner whilst deploying innovative service models.• Responsible for the preparation, presentation and subsequent achievement of theproperty’s annual operating budget, marketing & sales Plan and Capital Budget.• Manage on-going profitability of the property, ensuring revenue and guest satisfactiontargets are met and exceeded.• Ensure all decisions are made in the best interest of the property and management.• Deliver property budget goals and set other short and long term strategic goals for the property.• Developing improvement actions, carry out costs savings or manage bridge the gap plans.• A strong understanding of P&L statements and the ability to react with impactful strategies that result in shareholder value.• Set up and closely monitor the property’s business reports on a daily basis and take decisions accordingly.• Ensure that monthly financial outlooks for owned areas which have Food & Beverage, Admin & General, on target and accurate whilst monitoring rental areas or variable rent projections (including meeting quarterly with such stakeholders operating such spaces)• Maximising revenue yield and property revenue through innovative sales practices and yield management programs supported by marketing to drive marketing experiences.• Prepare a monthly financial reporting for the owners and stake holders whilst attend quarterly board meetings.• Draw up plans and budget (revenues, costs, etc.) for the owners. • Directing in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.• Act as a final decision maker in hiring a key staffs.• Coordination with HOD's for the execution of all activities and functions.• Overseeing and managing all departments and working closely with department heads on a daily basis.• Manage and develop the property Executive team to ensure career progression anddevelopment.• Be accountable for responsibilities of department heads and take ownership of all guest complaints.• Provide effective leadership to team members.• Lead in all aspects of business planning.• Respond to audits to ensure continual improvement is achieved.• Corporate client handling and take part in new client acquisition along with the salesteam whenever required especially in reference to events or VIP accounts.• Assisting in MICE (meeting incentive conference and events) sales as and when required and development with strong sales prospects with the respective HoD concerned.Other Skills• Good working knowledge in MS Office tools.• Good Communication & PR Skills• Good Exposure on operating softwares for Hospitality sector (GAAP, Fidelio, other)• Leadership Skills.• Excellent Negotiation Skills