Description
Skills1. Understand the influencing factors of user complaints;2. Good communication skills with common users;3. Understand 2345G basic network optimization & planning actions;3. Good at Complaint Analysis and issue tracking4. Familiar with complaint analysis tools, such as CEM etc.Resposibilities1. Custom Complaint analysis and solution output case by case2. Complaint KPI trend improvement by historty compalaint analysi & solutions output 3. Custom handling schedule and guidance for other members and supporters