Description
Qualification Form 4 Certificate, Sales qualification, College education and at
least 2 years working in sales and customer service role.
Valid Driving License with appropriate NTSA Stamps
Experience working in Sales and Customer Acquisition and
Customer SupportIntegrity, Honesty, Commitment to Company goalsIndividual initiative good communication skills on the
telephone and in- personFriendly and helpful interpersonal styleAbility to stay calm when customers are stressed or upset.
Attention to detail.Fluent in English and Kiswahili
Responsibilities
Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
In charge of the volume per sales area and increasing consumption of the Customers assigned/ allocated to them
In charge of the customer service by communicating correctly any messages intended to our customers.
Resolving customers delivery concerns and escalating all matters to the responsible persons
Plays a role in giving vital information to the organization around the competitors activities
Manages and maintains all the customers’ accounts in each area.
Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
Responsible for prompt Replenishment of cylinders that are near depletion LPG and exchanging of used batteries with charged batteries at the customers premises –
Efficient and timely delivery of orders including new placements.
Providing feedback from the customer on any issues arising on time.
Execute any other duties as may be assigned by management from time to time.