Description
The Customer Support role combines the responsibilities of initial receipt/verification and declaration entry/saving.
It secures file intake, follows up with the customer when information is missing, checks the data extracted by AI,
completes the information in the ERP, saves the declaration in SYGRÈM 2 and forwards a reliable file to the
controller or to the next process.
AI is a support tool for extracting and structuring data. Final validation remains human: no data may be entered,
saved or forwarded without a consistency check.