Description
Qualifications:
Bachelor’s degree in Commerce, Business Administration, with a major in Finance
Experience:
8 to 10 years’ experience first in Finance / Accounting, then in Business System Administration (ERP and HCM applications support, security, data
management)
Proficiency in the usage of business systems / ERPs: Finance, HR, Contract & Procurement, Cloud-based solutions, Treasury and services.
Accounting background and experience is crucial.
Skills:
Ability to organize and manage priorities, rigorous, strong interpersonal skills, fluency in English.
General team spirit: Creative, strength of proposal for performance improvement
ActivitiesBusiness Support
Provide Tier 0 and Tier 1 support (Workday and FIS).
Manage Knowledge Database, User Documentation, FAQs (Workday and FIS).
Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, SNow for FIS).
Provide pre-script standard incident resolution (Workday and FIS).
Deployment – Upgrade (Workday)
Assist the future deployment of Workday modules.
Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, scanning)
Open Business cases in Workday Community for identified issues.
Follow all small and large system evolutions requested by users and developed by AMS.
Follow all SaaS application upgrades and measure their impact for the users.
Contribute to a more efficient and comprehensive usage of the Business Systems.
Systems (Workday and FIS)
o Guarantee and follow systems quality, performance, and availability.
Follow data integrity.
Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow-up of the requests impacting the tools for the activity of the business client.
Implement KPIs to monitor and improve activity (management of cost, problem rate, productivity, etc.).
Others (Workday and FIS)
Guarantees with the solutions and service providers the maintenance of the overall applications operations’ quality and performance.
Coordinate the EACOP "Key-users" network with business entities.
Be the main point of contact for Workday, FIS, and AMS.
Follow the budget related to Workday, FIS, and AMS.
Ensures compliancy of every dataset with operations, projects and business processes standards